Strategic Plan

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L.A. has been globally recognized among industry leaders in the use of digital technologies to deliver services and publish data for transparency and utility. But for all of our accomplishments, our City still remains far from the ultimate vision of becoming a fully digital and connected city. Therein lies the importance of strategic planning.

Through effective strategic planning and execution, the ITA focuses its resources on overcoming key challenges to enable the City of Los Angeles to meet its full potential.  As described by famed UCLA professor, Richard Rumelt,  “Good strategy works by focusing energy and resources on one, or a very few, pivotal objectives whose accomplishment will lead to a cascade of favorable outcomes.” This document seeks to summarize our pivotal objectives for the next two years and the challenges they overcome. Unlike some strategic plans, this is not intended to be a comprehensive listing of what we do, our accomplishments, or upcoming projects. Simply put, this document strives to succinctly summarize our environment, our focus, and our strategic priorities, using what we call “ Responsive, Responsible, and Excellent Tech.”

Download the ITA's 2019-2021 Strategic Plan