On a daily basis, ITA staff implement new IT services, repair existing ones, or develop enhancements. In fact, the ITA supports and maintains a staggering amount of software applications, network and server infrastructure, phone communications, computer support, public safety radio and microwave systems, 3-1-1 requests, LA Cityview TV programming, etc. Towards the fulfillment of our vision, the ITA utilizes leading practices in our daily support operations (ITIL), software development (Agile), and customer focus (Voice of the Customer).