ITA Publishes City of L.A. Digital Strategy: COVID-19 Pandemic & Beyond

Posted on 03/02/2021
Skyline of downtown Los Angeles

In 2020, the Information Technology Agency (ITA) worked with 150+ staff from City departments to analyze 97 different City services that were paused or eliminated due to the COVID-19 pandemic.  The challenge was to identify key technologies that departments could use to digitize and re-open these services.  Through this effort, ITA identified 13 key technologies that, if implemented, would dramatically improve how residents and businesses digitally engage L.A. City government.  These lessons learned were incorporated into this City of Los Angeles Digital Strategy: COVID-19 Pandemic & Beyond as guidelines for City of Los Angeles departments.

While this virus has had many terrible consequences for Angelenos, the pandemic has also been a catalyst for improving the digital IQ of the City workforce and the quality of digital government services for the public. The ITA knows that if we consider what we have learned through the pandemic and implement citywide what we have successfully done in a handful of departments... we hope to improve City services for all Angelenos for decades to come.

Through this digital strategy, City departments are working with cost effective solutions to recover from the pandemic into a “new better” and not just a “new normal."

Download the City of L.A. Digital Strategy here.