Under the leadership of Mayor Eric Garcetti, the Information Technology Agency (ITA) works with agencies and departments across the City of Los Angeles to develop world-class IT infrastructure and applications that provide our citizens, businesses, and visitors with the digital services they expect from a leading global city. In an era of transformative technology, the opportunities have never been greater to improve the lives of L.A. residents, businesses, and tourists through digital means. In fact, Angelenos demand that we provide them information and services digitally. The ITA recognizes this demand and our unique role as technology leaders in L.A. government. Our efforts to keep Los Angeles at the forefront of government accessibility, reliability, and innovation have been acknowledged. L.A. has been globally recognized among industry leaders in the use of digital technologies to deliver services and publish data for transparency and utility. During 2016 alone, the City of Los Angeles earned 13 national technology awards (see Appendix A - Key Accomplishments for details). But for all of our accomplishments, our City still remains far from the ultimate vision of becoming a fully digital and connected city. Therein lies the importance of strategic planning.
Through effective strategic planning and execution, the ITA focuses its resources on overcoming key challenges to enable the City of Los Angeles to meet its full potential. As described by famed UCLA professor, Richard Rumelt, “Good strategy works by focusing energy and resources on one, or a very few, pivotal objectives whose accomplishment will lead to a cascade of favorable outcomes.” This document seeks to summarize our pivotal objectives for the next two years and the challenges they overcome. Unlike some strategic plans, this is not intended to be a comprehensive listing of what we do, our accomplishments, or upcoming projects. Simply put, this document strives to succinctly summarize our environment, our focus, and our strategic priorities for 2017-18, using what we call “Responsive, Responsible, and Excellent Tech.”
Ted Ross
General Manager and CIO
City of Los Angeles, Information Technology Agency
Read the full ITA Strategic Plan 2017-18