Organization Overview

Photo of Ted Ross

Ted Ross
Chief Information Officer/General Manager
Information Technology Agency

Photo of Joyce Edson

Joyce Edson
Assistant General Manager
Applications Bureau

Photo of Jeanne Holm

Jeanne Holm
Assistant General Manager
Customer Engagement Bureau

Anthony Moore

Anthony Moore
Assistant General Manager
Infrastructure Bureau

Seal Placeholder

Laura Ito
Finance, Administration and
Internal Operations Bureau

The Applications Bureau

The Applications Bureau oversees the implementation, development, maintenance, and enhancements of over 150 enterprise and business applications on a 24/7 basis. This consists of both enterprise (citywide), department-specific, and public safety applications, websites, and mobile applications. The systems include the City’s 3-1-1 Citizen Relationship Management system, Tax and Permit System (LATAX), the Business Assistance Virtual Network (BAVN), Financial Management System ERP system (FMS), Payroll System (PaySR), and multiple Police and Fire applications.

The Customer Engagement Bureau

The Customer Engagement Bureau provides external customer services, such as the City’s 3-1-1 Call Center, LA Cityview Media Group (Channel 35), and Video Service Regulation. This bureau also provides internal customer services, such as elected official IT support, the City IT Help Desk, audio/video support for Council meetings, project management, and business analysis.

The Infrastructure Bureau

The Infrastructure Bureau oversees the voice communications, data network, radio & microwave communications, shop & field services for LAPD/LAFD communications, and 24/7 data center operations. This support includes installing radios and other communications equipment in LAPD/LAFD vehicles & aircraft, maintaining the City’s microwave towers and mountain-top radio antennas, and infrastructure for 9-1-1 dispatch centers.

Finance & Administration

The Finance, Administration and Internal Operations Bureau fulfills the Department's purchasing, contracting, facility, accounting and payroll needs. The Bureau provides internal support in areas such as Project Management, strategic staffing and resource utilization, and safety and risk management.