Information for Subscribers

The Digital Infrastructure and Video Competition Act of 2006 (DIVCA) established the California Public Utilities Commission as the sole cable/video TV franchiser in California. DIVCA took effect January 1, 2007. The City of Los Angeles continues to oversee, on a limited basis, the City's incumbent cable TV providers Charter/Spectrum and Cox, as well as video TV service providers Frontier, AT&T, and Race Communications.

Subscriber Issues and Complaints

For complaints regarding video TV service providers, the City of Los Angeles’ 311 Call Center handles complaints on a limited basis. Contact 311 by dialing 3-1-1, or submit a request online at MyLA 311

For complaints regarding phone or telecommunications providers, please contact the California Public Utilities Commission, Consumer Affairs Branch

For complaints regarding internet providers, please contact the Federal Communications Commission, Consumer Complaints Center

  • Only informal complaints are filed through the Consumer Complaints Center
  • If you are not satisfied with the outcome of an informal complaint, you may file a formal complaint for a fee of $225. Read more at FCC Consumer Complaints FAQ

L.A. City Ordinance No. 178108