Information for Subscribers

The Digital Infrastructure and Video Competition Act of 2006 (DIVCA) established the California Public Utilities Commission as the sole video TV franchising. DIVCA took effect January 1, 2007. The City of Los Angeles continues to oversee, on a limited basis, the City's incumbent cable TV providers, Time Warner, Cox and Charter, as well as the video TV service providers, Verizon and AT&T.

Cable/Video TV Complaints and Inquiries Now Handled on a Limited Basis by City of Los Angeles' 311 Call Center

The City's 3-1-1 Call Center provides City residents with a phone number to call for their cable/video TV provider for handling escalated complaints.

L.A. City Ordinance No. 178108