Information for Subscribers

The Digital Infrastructure and Video Competition Act of 2006 (DIVCA) established the California Public Utilities Commission as the sole video TV franchising. DIVCA took effect January 1, 2007. The City of Los Angeles continues to oversee, on a limited basis, the City's incumbent cable TV providers, Time Warner, Cox and Charter, as well as the video TV service providers, Verizon and AT&T.

Cable/Video TV Complaints and Inquiries Now Handled on a Limited Basis by City of Los Angeles' 311 Call Center

Complaints involving cable TV service, telephone service, internet or satellite TV service or billing inquiries for what was Time Warner, Charter Cable, and now called Spectrum. Call (855) 757-7328

L.A. City Ordinance No. 178108