Technology Solutions Bureau
The Technology Solutions Bureau oversees the development, maintenance and hardware infrastructure of almost 100 enterprise and business applications on a 24/7 basis. This consists of both Enterprise and Department-specific Applications, Web Services, Financial Applications, Public Safety Dispatch and Applications, and the City Data Center (including both Mainframe and Distributed Operations & Services). The systems supported in this Bureau include the Citywide Payroll System (PaySR), the City’s Financial System (FMS), the City’s Tax and Permit System (LATAX), support for multiple Police and Fire Applications, Business Assistance Virtual Network (BAVN) for City RFPs, Treasury Support, 311/Customer Service Request System, Document Management, Emergency Operations Organization, and Citywide Supply Management System (SMS). The City’s central data center in City Hall East (P4) is also managed by this Bureau (including 24/7 monitoring and maintenance).
Infrastructure and Communications Bureau
The Infrastructure and Communications Bureau is comprised of three divisions: Voice Engineering and Operations, Data Engineering and Operations Communication Services which supports Radio and Microwave Engineering and Operations. The Bureau designs, builds and maintains public safety and information technology communications infrastructure, including voice, data, radio and microwave networks, and oversees security on these networks citywide 24/7. Support for Police and Fire includes installing radios and other communications equipment in vehicles and helicopters, maintaining a system of microwave towers and antennas on mountaintops through LA to transmit LAPD/LAFD radio calls, and staffing the 911 dispatch centers to repair and resolve application or hardware problems so emergency responders are not interrupted or delayed.
Business and Administrative Services Bureau
The Business and Administrative Services Bureau includes external public services such as the 311 Call Center, LA Cityview Channel 35 government television station, as well as internal City support services such as Desktop support for elected officials, a centralized citywide helpdesk for hardware problems, audio support for public meetings, and system administration for the City’s Google email. The Bureau also provides internal administrative support for ITA, manages department inventory, oversees citywide IT purchases and standards, and oversees Video/Cable TV regulation and the City’s Telecom Development Account which generates approximately $32M annually.