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Information for Subscribers
Changes In The Law:
Under changes brought by the State legislature and Governor, on September 29, 2006, Governor Schwarzenegger signed into law new legislation that has permanently changed the regulatory scheme for the provision of video TV services (including cable TV) in the State of California. The Digital Infrastructure and Video Competition Act of 2006 (DIVCA) establishes the California Public Utilities Commission as the sole video TV franchising authority in the State of California for all new video service providers. DIVCA took effect January 1, 2007. The City of Los Angeles continues to oversee, on a limited basis, the City's incumbent cable TV providers, Time Warner, Cox and Charter, as well as the new entrants to the City, Verizon and AT&T.
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Updated 7/1/09
Cable/Video TV Complaints No Longer Handled by City of Los Angeles’ Information Technology
Effective July 1, 2009 and as a result of budgetary cuts, the Information Technology Agency will no longer be able to process or handle complaints or inquiries regarding the services provided by the City’s cable and video TV operators to City residents.
Until further notice, please direct all complaints and inquiries to your cable TV provider. We apologize for any inconvenience that this may cause you.
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