Policy & Public Services 

The mission of the Office of Policy and Public Services (OPPS) is to educate and inform customers with accurate and up-to-the-minute information regarding city services, activities, issues and accomplishments via LA CityView 35, the Internet and the 3-1-1 Center. OPPS is also committed to providing world-class customer service through 3-1-1 and protecting the cable related interests of Los Angeles residents to the maximum extent permitted under the law. 

The Office of Policy and Public Services is comprised of the following functions: 

PROJECT MANAGEMENT OFFICE (PMO)

• Provide an organizational structure aimed to standardize and support project management (PM) practices and facilitate Information Technology (IT) project portfolio management based on a common methodology and set of processes.
• PMO's goal is to assist project partners across the City to deliver strategic IT projects efficiently and successfully by enabling fundamentally sound management practices and maximizing the City’s IT investment.

Maryam Abbassi, Director of Project Management Office
(213) 473-9797 (Ph)
(213) 978-3310 (Fax)
Email : Maryam.Abbassi@lacity.org 

E-GOVERNMENT & WEB SERVICES 

• Provides design and development services for Citywide Web-based information access systems. These services include Website and Web application design and development, publishing of City web development standards, webmaster support, client consultation and training, and maintenance of Citywide Internet and Intranet Web sites. 

Madeline Paguio, Senior Systems Analyst II
(213) 978-3375 (Ph)
Email: Madeline.Paguio@lacity.org 

3-1-1 Call Center Operations/Technical Support

3-1-1 is an easy to remember, citywide, toll free number that provides immediate access to information and to more than 1,600 City non-emergency services.  Calls are answered 24 hours a day, 365 days a year by 3-1-1 Ambassadors who are trained to provide service and information, or to refer callers to the correct city agency the first time, every time.

• In addition to calling 3-1-1, the public and city employees alike can access service information by using the Citywide Service Directory (CSD) database via the Internet or Intranet.  The CSD is extremely user friendly and is searchable by easy to use keywords.
• Provide Technical support to maintain the call center functional 24 X 7.

Agnes Lung-Tam, Call Center Director
(213) 978-3064
Email: Agnes.lung-tam@lacity.org